Terms of Use

Allergen Warning

Please DO NOT purchase these cookies if you or the receiver of this box has an allergy to any of the above.* 

Please be advised that all cookies and savory foods are processed in a facility where they may come into contact with or include the following:

Milk, Eggs, Tree Nuts (examples but not limited to - hazelnuts, almonds, walnuts, pecans), Peanuts, Wheat, Soy, Fish and Shellfish (the last 2 items only pertain to savory food).

Our kitchen handles tree nuts, gluten, dairy and eggs; Soy lecithin is a binding agent in some of our ingredients. There is trace of all of these allergens throughout the BTYM Kitchen. 

When do you Ship?

Better Than Your Mother’s provides deliveries through our logistics partners at Marvel Produce.
We provide service to the following areas:

NYC + The 5 Boroughs, New Jersey, parts of Pennsylvania, Connecticut and the Hamptons. We service areas within an 80-mile radius of our LIC facility (zip 11101 for reference). 

All NYC orders placed before 1pm are eligible for same day delivery (not available for customized orders).  All NYC orders made after 1pm will be delivered the following business day. 

Any orders placed for delivery outside of the NYC/5 boroughs footprint can take up to 3 business days to arrive. A BTYM rep will reach out with your ETA within 12 hours of your purchase.

We do not ship on Sundays, please plan accordingly. 

 

Payment Method

Currency
All pricing is listed in US Dollars ($) on the website.
Accepted Credit Cards (Preferred Method)
All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. Only a single credit card may be used to process the order. 
Apple Pay
We offer payment via Apple Pay when our site is accessed from a compatible device (iPhones -6.0 + with iOS 10+ and Macs). 
PayPal Payments
We accept payment via PayPal on our website as an additional payment option. A major credit card is still required to complete the transaction, as we do not accept gift cards, store cards, or account credits associated with your PayPal account. 
 
 

Charges and Authorizations

Your card will be charged in full upon your order. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days. 
Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. Better Than Your Mother’s assumes no liability for fees in the event of such an overdraft.
 

Return Policy

We absolutely DO NOT return or refund the cost of cookies/Experience boxes as they are a perishable item.
Please reach out to us at clientservices@betterthanyourmothers.com for any help you may need with your order.