Terms of Use:

Allergen Warning

 

Please be advised that all cookies are processed in a facility where they may come into contact with or include the following:


Milk, Eggs, Tree Nuts (examples but not limited to - hazelnuts, almonds, walnuts, pecans), Peanuts, Wheat, and Soy.

 
Our kitchen handles tree nuts, gluten, dairy and eggs; Soy lecithin is a binding agent in some of our ingredients. There is trace of all of these allergens throughout the BTYM Kitchen.
If you or anyone receiving the box are allergic, please do not purchase.

Please DO NOT purchase these cookies if you or the receiver of this box has an allergy to any of the above.*

When do you Ship?

-Better Than Your Mother’s Cookies are shipped throughout the United States using UPS as our third party shipping carrier. 

- Orders are only shipped nationwide, using UPS two-day shipping (for larger boxes; ground shipping for the quarantine 5pk) Monday, Tuesday, and Wednesday, to avoid weekend overlays.
We do not ship nationwide on Thursdays/Fridays. 
-If you need future ship day, we're happy to help! Please send us an email with your needs.
Orders are shipped in the order of which they are received. 
We do NOT ship for Monday/Tuesday arrival, please plan accordingly. 
Cookies generally arrive Wednesday- Friday.
* Orders placed after 1:00 PM EST will be shipped the following shipping day (Monday - Wednesday), excluding business holidays.
Your shipping label is often made well in advance of your order; please do not be upset if your label was made Monday and shipped on a Wednesday- we pack and ship on a first come first served basis.
 
As of right now, we DO NOT deliver locally, but we're working to do so soon! 
 
*Please do not let your cookies sit outside in the elements, as they can be damaged by the weather.*
 
 

Payment Methods

 

Accepted Credit Cards (Preferred Method)

All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. Only a single credit card may be used to process the order.

 

Apple Pay

We offer payment via Apple Pay when our site is accessed from a compatible device (iPhones -6.0 + with iOS 10+ and Macs). 

 

Charges and Authorizations

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days. 

Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. Better Than Your Mother’s assumes no liability for fees in the event of such an overdraft.

 

Currency

All pricing is listed in US Dollars ($) on the website. .

 

PayPal Payments

We accept payment via PayPal on our website as an additional payment option. A major credit card is still required to complete the transaction, as we do not accept gift cards, store cards, or account credits associated with your PayPal account. 

 

Return Policy:

We absolutely DO NOT return or refund the cost of cookies as they are a perishable item.

Please reach out to us at clientservices@betterthanyourmothers.com for any help you may need with your order.