FAQs

When do you Ship?

For The Experience and Chef's Tasting Boxes only:

 

Better Than Your Mother’s provides deliveries through our logistics partners at Marvel Produce.

We provide service to the following areas:


NYC + The 5 Boroughs, New Jersey, parts of Pennsylvania, Connecticut and the Hamptons. We service areas within an 80-mile radius of our LIC facility (zip 11101 for reference). 

All NYC orders placed before 10 am are eligible for next day delivery (not available for customized orders). All orders placed after 10 am will ship on a first come first served basis.


Any orders placed for delivery outside of the NYC/5 boroughs footprint can take up to 3 business days to arrive. Either a BTYM or Marvel rep will reach out with your ETA within 12 hours of your purchase.

 

We do not ship on Sundays, please plan accordingly.

 

PLACES WE DELIVER FOR OTHER SPECIALS AND SMALL BAKED GOODS:

Monday

Manhattan/Brooklyn

Tuesday

Queens/Bronx

Wednesday

Jersey:

Essex County, Hudson County, Fort Lee, Englewood, Teaneck, Cliffside Park, Leonie, Hackensack, Rigefield, Palisade Park, and Staten Island

*If your place of residence is not listed here, but you are located in the tri-state area, please reach out and we will confirm if we can deliver to you, and on what day your item will be sent. If we can deliver to your area, ETAs are generally no more than 3 business after your purchase has been made.* 

If you’d like a specific delivery date please reach out to clientservices@betterthanyourmothers.com and we will do our best to accommodate you.

 

NATIONWIDE CLIENTS: 

Your orders are processed on a first come first served basis. Order can take up to 7 business days to ship, even if you select "next day air" at check out. The shipping service you select is the speed of which your package will be shipped, not how quickly you will receive your baked items. 

If you’d like a specific delivery date please reach out to clientservices@betterthanyourmothers.com and we will do our best to accommodate you.

 

What if I’m allergic to Nuts/Gluten/Dairy/Eggs/Soy?

  
Our facility handles tree nuts, gluten, dairy and eggs; Soy lectican is a binding agent in some of our ingredients. There is trace of all of these allergens throughout the BTYM Kitchen. If you or anyone receiving the box are allergic, please do not purchase.
 

RETURN POLICY

 
We absolutely do not return or refund the cost of any item as they are a perishable item.
Please reach out to us at clientservices@betterthanyourmothers.com for any help you may need with your order.